All our services are now back online following the significant outage caused by a cooling system failure at the RadiusDC: Phoenix data center.
We know many of you were unable to access websites, email, and other services you rely on. We’re deeply sorry for the disruption this caused.
While our teams continue to monitor everything closely, we want to explain what happened, why services had to be taken offline, and what we’re doing next.
What happened? A major storm knocked out cooling systems at the data center, causing temperatures to rise to unsafe levels.
RadiusDC instructed us to take services offline to protect customer infrastructure. It was a disruptive step, but keeping equipment running could have caused serious and lasting damage.
Keeping affected services offline until conditions were safe also helped prevent further problems during recovery.
How this may have affected you Several Spaceship services were disrupted:
EasyWP – customer websites and access to EasyWP services were disrupted.
Spacemail – sending and receiving email was unavailable.
Email forwarding – forwarded emails could not be received.
Important: Incoming emails should not have been lost. Only delayed.
What happens next With services restored, we’re examining the incident in detail and will be taking steps to make our infrastructure more resilient.
This includes adding further redundancy across our data centers in the US, Europe, and Asia.
We’ll also share what we learn and the actions we take, so you have a clear picture of the changes that follow.
Please see our full service update for more information.
We know how much you depend on these services, and we’re sorry we let you down. Thank you for your patience while our teams worked to restore our systems.
